Privacy Policy

1. Introduction

TillPoint ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address, password, full name
• Business Information: Business name, type, M-Pesa paybill/till number
• Transaction Data: Sales records, customer information, payment details
• Product Data: Inventory information, pricing, product descriptions
• Usage Data: Information about how you interact with our Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send transaction notifications
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and security alerts
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With third-party vendors who perform services on our behalf (e.g., M-Pesa for payment processing)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of sensitive data, secure password hashing, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your use of certain features.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tillpoint.com